Frequently Asked Questions
- Do your engineers receive commission on equipment sales?
- What happens when we have a problem?
- How are your engineers qualified?
- When we contact you will we get stuck in a queue and pushed around a call system?
Do your engineers receive commission on equipment sales?
No. As a matter of policy Fire Alarm Installations (UK) Ltd does not pay commission on equipment sales. This ensures that members of our staff are not under pressure to push equipment sales on to our clients that are not 100% necessary. Unfortunately incentive based sales have become common place within the industry.
What happens when we have a problem?
Fire Alarm Installations (UK) Ltd operate a 24/7 365 days call out service for clients with maintenance contracts.
How are your engineers qualified?
Our extinguisher engineers have all passed a FETA (Fire Extinguishing Trades Association), now part of FIA (Fire Industry Association), approved examinations. All have CIS (Construction Industry Scheme) safety cards and we can prove competence for fire alarm servicing and installation in accordance with the recommendations in the RRO (Regulatory Reform Order) fire safety order.
When we contact you will we get stuck in a queue and pushed around a call system?
No. You will be able to speak directly to us, we will answer your query quickly and efficiently.