Frequently Asked Questions

Do your engineers receive commission on equipment sales?
No. As a matter of policy Fire Alarm Installations (UK) Ltd does not pay commission on equipment sales. This ensures that members of our staff are not under pressure to push equipment sales onto our clients that are not 100% necessary. Unfortunately incentive based sales have become common place within the industry.

What happens when we have a problem?
Fire Alarm Installations (UK) Ltd operate a 24/7 x 365 days call out service for clients with maintenance contracts.

How are your engineers qualified?
Our extinguisher engineers have all passed approved examinations through FETA (Fire Extinguishing Trades Association) who are now part of FIA (Fire Industry Association), approved examinations. All have CIS (Construction Industry Scheme) safety cards and we can prove competence for fire alarm servicing and installation in accordance with the recommendations in the Regulatory Reform Bill or RRO (Regulatory Reform Order) fire safety order.

When we contact you will we get stuck in a queue and pushed around a call system?
Most definitely not - personal communication with our client is too important to us. We will answer promptly and, if not able to deal immediately, will answer the query as quickly and efficiently as practicably possible.